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Frequently Asked Question!
Please see our full Shipping Policy for details on eligibility and process.
Please do not worry. Drop us a mail at imanandinkstore@gmail.com with images of the damaged product within 7 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.
Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
Please mail us at imanninkstore@gmail.com for cancellation request if your order has not been shipped yet.
Orders can be cancelled only if it has not been shipped from our store.
No cancellation applicable for customised products once the order is placed.
Currently, we only accept prepaid orders via UPI, cards, or net banking. COD is not available at this time.
We accept UPI, credit/debit cards, and net banking through Razorpay, a secure Indian payment gateway.
If you need to make a change, contact us within 12 hours of ordering, before it ships. Once shipped, we’re unable to modify or cancel an order.
Contact us at imanninkstore@gmail.com with a photo of the damaged item within 7 days of delivery, and we’ll make it right.
Please see our full Refund & Returns Policy for details on eligibility and process.
If you place an order with an incorrect shipping address, you can message me to correct it, only if the order has not already been shipped. If an order has already been shipped and does not arrive due to an incorrect or incomplete shipping address on the order, unfortunately we will not be able to offer a refund as it is the buyer’s responsibility to provide a correct shipping address.
We surely take custom design requests. Reach out to us at imanninkstore@gmail.com with your idea, and we’ll let you know if it’s something we can create.
Yes, check our Bulk Order page for details, or contact us directly for wholesale-style pricing on larger quantities.
Still have a question? Contact us — we’re a small team and read every message ourselves.