Policies
Return Policy
What we promise, what happens if something arrives damaged, and how to reach us.
At a glance
A quick summary for convenience. The full policy below is what applies.
At Iman & Ink Store, we take pride in creating high-quality custom faith-based and creative stickers and products. Our goal is to deliver your order exactly as expected and on time. While we work with great care, mistakes can occasionally happen. If you’re not satisfied with your order, please reach out to us right away so we can make it right.
You can contact our team at imanninkstore@gmail.com.
We appreciate your feedback and are always looking for ways to improve your experience.
1What we guarantee
We promise to:
- Ship your order within the shipping timeframe stated on the product page at checkout.
- Produce high-quality products.
- Provide the full quantity of stickers, posters, and bookmarks ordered.
2What is not covered
Our policy applies only to matters under our control. We cannot issue refunds or reprints for:
- Delivery delays caused by courier services.
- Orders with incorrect or incomplete shipping addresses provided by the customer.
- Deliveries that are refused, or where multiple delivery attempts fail.
- Packages marked as delivered but later lost or stolen.
- Minor variations in color, texture, or finish, which are expected with handmade, hand-illustrated products and are not considered defects. See our Terms of Service, Section 5, for details.
3Damaged orders
If your order arrives damaged, we will happily reprint the damaged items at no cost. A photo of the damage is required before we begin the reprint.
If you are concerned about product quality, please contact us and share photos so we can assess the issue. In some cases, we may request that the product be returned to us.
Refunds or reprints cannot be provided for custom commission orders where a digital proof was reviewed and approved by the customer prior to production, and the finished piece matches that approved proof. For our standard catalog products (stickers, bookmarks, art prints), this proof-approval step does not apply, and the guarantees above govern instead.
47-days claim window
To qualify for a refund or reprint, you must contact us within 7 days of receiving your order.
Still have a question?
We’re a small studio and read every message ourselves.